Nuffield House Surgery taken out of special measures but still requires improvement

NUFFIELD House Surgery in The Stow has been told by health inspectors that it must improve.

Nuffield House Doctors surgery was placed into special measures on 21 November 2017 following a comprehensive inspection. A warning notice was issued in respect of the governance at the practice. At a focused inspection on 20th March 2018, inspectors found that the practice had met the requirements of the warning notice.

The key questions are rated as:
Are services safe? – Good
Are services effective? – Requires improvement
Are services caring? – Requires improvement
Are services responsive? – Requires improvement
Are services well-led? Requires improvement

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• Continue to take steps to review antibiotic prescribing with a view to making improvements.
• Identify more patients who are carers.
• Improve the documenting of complaints received and action taken, to ensure there is a clear audit trail including replies to complainants and the action taken.

The lead inspector Professor Steve Field said: “I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service”

The full report can be read below.
Nuffield

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