NUFFIELD House Surgery in The Stow has been told by health inspectors that it must improve.
Nuffield House Doctors surgery was placed into special measures on 21 November 2017 following a comprehensive inspection. A warning notice was issued in respect of the governance at the practice. At a focused inspection on 20th March 2018, inspectors found that the practice had met the requirements of the warning notice.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Requires improvement
Are services caring? – Requires improvement
Are services responsive? – Requires improvement
Are services well-led? Requires improvement
The areas where the provider must make improvements as they are in breach of regulations are:
• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
The areas where the provider should make improvements are:
• Continue to take steps to review antibiotic prescribing with a view to making improvements.
• Identify more patients who are carers.
• Improve the documenting of complaints received and action taken, to ensure there is a clear audit trail including replies to complainants and the action taken.
The lead inspector Professor Steve Field said: “I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service”
The full report can be read below.
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