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Trust to run patient transport services in Harlow

Politics / Thu 5th Mar 2015 at 10:02am

THE East of England Ambulance Service NHS Trust (EEAST) is pleased to announce that from 1st May 2015 it will be running the patient transport services within west Essex, which will help support thousands of patients locally.

This follows a competitive tender process carried out by West Essex Clinical Commissioning Group (CCG) which found that the EEAST is best placed to run this service for patients.

Liz McEwan, Head of Non-Emergency Services, said, “I am really pleased that we have won this contract and will be running the service in west Essex for patients in the local community. We know that our patients really appreciate the work of our staff and the services we run, which is shown time after time in our excellent patient satisfaction survey results and we look forward to taking on this opportunity in west Essex.”

Toni Coles from West Essex CCG said, “Our aim is to make sure that people who need help getting from home to their place of care get the best possible patient transport service. It’s not just about getting from A to B though; it’s also about making sure they can book their journey easily, the transport turns up in a timely fashion and provides patients with a positive experience from door to door. We are confident that the East of England Ambulance Service shares our patient-centred values and will provide a good quality, safe patient transport service for the people of west Essex.”

EEAST will be undertaking around 42,000 patient journeys every year in west Essex and plans are now being put in place to ensure a smooth transition on 1st May. The fleet is almost ready and the ambulance service is actively recruiting staff to work alongside those who want to transfer into the service from the current provider.

In addition, EEAST will be recruiting volunteers to help provide the best possible service to patients. Specialist vehicles are used to convey patients who are elderly, disabled and frail or with mobility or medical needs, but those who are mobile and able to sit comfortably in a standard saloon car may also be taken to hospital by a volunteer drivers, known as the Ambulance Car Service (ACS).

Liz added, “Each journey can be stressful for the patient, irrespective of the number of times they visit hospital, whilst many may be making their first visit to hospital for many years – so a friendly face and understanding attitude will always put them at ease and we know how much our patients value the work of our staff and volunteers. Our service is home to home and drivers become a regular part of someone’s life.”

If you are interested in volunteering and would like to find out more information, please email .

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