Epping bin company apologises over level of service
News / Thu 18th Jun 2015 pm30 03:39pm
WASTE and recycling contractor Biffa have provided an improvement plan to the Leader of Epping Forest District Council at a high level meeting. Biffa has promised a ‘belt and braces’ approach to ensuring local kerbside waste and recycling collections are back on track as soon as possible.
Councillor Chris Whitbread, Chief Executive Glen Chipp and Neighbourhoods Director Derek Macnab held talks with Biffa’s Managing Director Roger Edwards and Commercial Director Pete Dickson. The council wanted the highest-level assurances that Biffa are going to put right the problems that have beset waste and recycling since early May.
While the introduction of new vehicles and technology and the transfer to a 4 day collection service has been smooth for many residents, the difficulties faced by a significant minority is unacceptable to the council.
Following the talks, Biffa are pushing additional resources into the areas where the collection routes have not measured up so far. Biffa has promised that more vehicles and extra refuse collectors will remain in the district until all the teething problems with routes, vehicles and software have been overcome.
One of the greenest councils in England
Councillor Chris Whitbread issued a statement to residents on behalf of Epping Forest District Council.
He said: “Epping Forest District Council is one of the greenest councils in England. Residents regularly place the district in the top-10 for recycling in the country. Biffa is also one of the largest refuse and recycling contractors with a proud track record of delivering services to around 40 councils. The level of service provided to our residents over the past few weeks has been totally unacceptable and must improve.”
Apologise on behalf of Biffa
Roger Edwards said: “I would like to apologise on behalf of Biffa to any resident that experienced a poor level of service. Residents will now start to see a rapid improvement back to the levels of high quality they expect and deserve. Nothing less will be acceptable.”
An immediate improvement
Councillor Chris Whitbread added: “We made it clear to Biffa that we expected to see an immediate improvement. The initial signs are that their plan is having the desired impact, but Councillor Breare-Hall and myself will continue to meet with Roger Edwards and Pete Dickson until the service is fully stabilised.”