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Good news as Addison House receives positive report

News / Thu 30th Jul 2015 am31 08:45am

Addison HouseCQC has given Addison House Surgery in Harlow a (generally) positive report.

The government watchdogs an announced comprehensive inspection at Addison House Surgery on 21 April 2015.

Overall the practice was rated as good.

The report stated:

“Specifically, we found the practice to be good for providing safe, well-led, effective and responsive services, and requires improvement for providing caring services.

“It was also good for providing services for older people, people with long term conditions, families, children and young people, working aged people (including those recently retired and students), people whose circumstances make them vulnerable and people with mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded and monitored.

• Risks to patients and staff were assessed and well managed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance.

• Patients said they were treated with empathy, compassion, dignity and respect. Patients did not always feel that they were listened to and involved in making decisions about their care and treatment.

• Information about services and how to complain was available and easy to understand. Complaints were mostly investigated and responded to in a timely and appropriate way.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day. Referrals to secondary care services were made appropriately however improvements were needed to ensure that referrals were made in a timely manner.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff were supported by management. The practice sought feedback from staff and patients. Improvements were needed to engage with patients to improve their experiences and levels of satisfaction.

http://www.cqc.org.uk/sites/default/files/new_reports/AAAC9723.pdf

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