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Harlow residents pleased with ambulance service

Politics / Fri 28th Aug 2015 pm31 12:14pm

FRONTLINE ambulance staff have been described as “faultless”, “exemplary” and “super kind” in the latest patient survey.

One hundred percent of respondents said they were very satisfied or satisfied with the care they had received from the ambulance staff.

The people who handle the 999 calls in the region’s control centres were also praised with 100% of respondents saying their call was very acceptable, acceptable or fairly acceptable

Comments from 96 respondents to the East of England Ambulance Service NHS Trust’s (EEAST) patient report included: “Staff were very polite and professional”; “I have nothing but praise for them (staff)”; “Excellent, cannot fault the service received”; “I know once your (the trust’s) get to me I am safe and in great hands”; “Simply put, outstanding”.

All respondents praised the ambulance staff they were in contact with as very professional, and the same number said they were treated with dignity and respect by crews.

More than 98% said the service had exceeded or met their expectations

New trust chief executive, Robert Morton, who began his role on Monday 24th August, said: “ I am pleased to see these outstanding results and see the excellent patient care at the centre of the service.”

To read the survey in full, as well as past reports, please visit:

http://www.eastamb.nhs.uk/Performance/Patient%20Experience/Patient%20Experience%20Reports%202015/Patient%20Experience%20Report%20-%20Emergency%20Services%20June%202015.pdf

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