Harlow Council festive shut down saves over £150,000

MOST of Harlow Council’s services including the Civic Centre will shut down between Christmas and New Year, helping save over £150,000.
Arrangements are in place for residents to still access services and information online at www.harlow.gov.uk and the Council can be contacted in a genuine emergency by calling 01279 446666.

Contact Harlow, the Council’s customer service centre, will be open and closed as follows:
Open: Monday 21 December 2015 to Thursday 24 December 2015 between 9am to 4.45pm.
Closed on:
· Friday 25 December 2015 – Bank Holiday
· Monday 28 December 2015 – Bank Holiday
· Tuesday 29 December 2015 – Closed
· Wednesday 30 December 2015 – Closed
· Thursday 31 December 2015 – Closed
· Friday 1 January 2016 – Bank Holiday

Normal opening hours will resume on Monday 4 January 2016 from 9am to 4.45pm.

Further advice on access to services including information on homelessness during the shutdown can be found on the Council’s website at www.harlow.gov.uk/christmas-new-year

Residents can still pay their Council bills online 24 hours a day, seven days a week with a credit/debit card at www.harlow.gov.uk or by phoning the automated bill payment line on 01279 446600.

The shutdown will not affect street cleaning and housing property services provided by Kier Harlow Ltd.
The Kier Harlow Repairs Ltd Centre, which can be contacted on 01279 446666, will be open from 8am to 4pm on the following days:
· Thursday 24 December 2015
· Tuesday 29 December 2015
· Wednesday 30 December 2015
· Thursday 31 December 2015

A 24-hour genuine emergency repairs service is available on out of hours and Bank Holidays. Normal opening hours will resume from 4 January 2016.
Pets’ Corner is closed on 25 and 26 December 2015.

Harlow Playhouse is closed on 25 December 2015 and 1 January 2016.
Leah Manning Centre is closed from 24 to 28 and 31 December 2015. The centre will be open as normal on 29 and 30 December 2015. The centre is also closed from 1 to 3 January 2016, and will reopen on 4 January 2016.
Supported Housing Schemes and Careline will continue to provide a service over the Christmas period but there is emergency response only on the afternoon of 24 December 2015 and 25 December 2015.
Latton Bush Centre is closed, from 4pm, from 24 to 28 December 2015. The centre will be open 8am to 4pm from 29 to 31 December 2015 and closed from 1 to 3 January 2016. It will reopen on 4 January 2016.

Bin collection dates will change over Christmas and New Year. Residents are advised to check the Council’s website for revised collection dates or the latest edition of Harlow Times. If there is any severe weather like snow and ice, which affects collections, up-to-date advice will appear on the Council’s website.

Councillor Jon Clempner, Leader of Harlow Council, said: “By shutting down over Christmas and New Year the Council continues to save money every year on energy and building costs and through staff taking a pay cut in 2011 by not working over the festive period. Essential services like bin collections are unaffected and will continue over this period but working to a revised collection schedule due to Christmas Day, Boxing Day and Bank Holidays. Tenants can also continue to contact the housing repairs service if they have a genuine emergency and residents can still access the Council’s website for essential information and to pay bills. While the Civic Centre may be closed, we have also put arrangements in place so people can contact us in the event of an emergency and all services as part of the shut down will remain on standby.”

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