Harlow care provider ranked in Top 20 home care providers in East of England

News / Tue 12th Jun 2018 am30 09:09am

Harlow care provider ranked in Top 20 home care providers in the East of England

SUMNERS Farm Close, the Harlow branch of homecare provider Manorcourt Care, is delighted to have been announced as a Top 20 home care provider in the East of England, by the independent review website Sumners Farm.

This follows Sumner’s Farm Close receiving a top score of 10 out of 10, following independent reviews provided by service users and their families.

The team at Sumners Farm Close provides self-contained 24-hour supported independent living for people in their own apartments. Care is provided based on individual needs so anything from a daily visit and welfare check right through to palliative care can be provided.

Service users and their families are encouraged to leave reviews and feedback on the independent care review website homecare.co.uk and providers are given ratings out of 10 based on this feedback.

It is now rated 10 out of 10 with recent reviews giving such feedback as; “My mother has been resident for a couple of years and in all that time I have been very much aware of the high levels of care and support given by all of the care staff…” and “The staff are totally respectful to my dad and treat him with total dignity. I am so thankful I have a supportive team of people looking after my dad.”

Another says “The overarching feeling about Manorcourt Homecare (Harlow) is that all the staff care. From the cleaners, care workers, duty officers and the managers. They all want to do their best for the patients themselves and the company. They are all a credit to the care working professional.”

The aim of care provision at Sumners Farm Close, and across the Manorcourt Care group, is to enable people to live independently, in their own homes, for as long as possible. Sumners Farm Close provides this whilst also giving people the choice of enjoying community life and socialising in the common room and shared dining room if they wish.

Janice King, Operations Director of Manorcourt Homecare is quick to commend the dedicated work of the team at Sumners Farm Close: “The high praise received by service users and their family members is a result of manager Lesley James and her team’s hard work. Lesley is one of our longest serving managers – she’s been at Sumners Farm Close for 32 years and has the best staff retention rates across the business. She’s formed a fabulous team and they really do go the extra mile to deliver a service to be proud of. The 10 out of 10 score and award from HomeCare.co.uk is well deserved.”

Branch Manager Lesley James said, “To receive the Top 20 award from HomeCare.co.uk is a marvellous achievement. Everyone that works here are happy and proud of the care they provide, which means they go over and above every day to make sure our service users are happy and comfortable.”

A current service user at Sumner’s Farm, Alice Bragg refers to the staff, saying “They are absolutely wonderful. The carers are on top of everything and they all get on so well together, they choose well when picking staff.”

Lesley continues, “We want to promote independence and create an accessible environment for anyone who wants to live independently – helping people retain that sense of control over their lives. I am delighted that we are meeting these aims and that the families of those we are support have such trust and confidence in us.”

Sumners Farm Close is part of the Healthcare Homes Group and is based in Harlow. For more information on the range of services it provides, visit www.manorcourtcare.co.uk or call 01279 213995. Reviews and ratings can be found at www.homecare.co.uk.

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