Harlow Council’s performances praised by Labour leader

News / Tue 11th Dec 2018 at 01:20pm

LAST Thursday (December 6) at a meeting of the Harlow Council Cabinet, Council Leader Mark Ingall presented the half yearly Joint Finance and Performance report. The report details the Council’s financial performance and delivery of services against a range of indicators.

The headline figures showed that on the controllable budget, that part of the Council’s income and spending that is directly under Council control, there was an overspend of £141,000, 0.27% more than predicted, but that the Council was confident that this would be addressed in the second half of the year.

On performance indicators, the report showed that the Council has achieved on or above target for all 48 out of its 48 quarterly performance indicators.

Among the 48 targets met, highlights included that customer complaints were down year on year, 99.65% of emergency housing requests were attended within two hours, up year on year and the Council was compliant with 99.93% of Landscape and maintenance issues, up 5% year on year.

In presenting the report, Cllr Ingall said, “In difficult and uncertain times, this report is very good news for Harlow and on behalf of members and residents, I’d like to thank Council staff, the management and staff of HTS, and all those volunteers and workers across the town who have worked so hard in delivering these great results.

“I believe it is the first time ever that the Council has achieved on or above target for all 48 out of its 48 quarterly performance indicators and particular credit should go to our Managing Director, Brian Keane for this.

“But this Council will not be complacent. We regularly review our performance indicators and targets, and we will continue to do so. We will look at those areas of service delivery where we met the target but didn’t reach 100% satisfaction within the target. Each one of these represents a personal story and we would do well to remember that – behind the statistics are people.”

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