Details of changes to the Stansted Express

Business / Wed 25th Mar 2020 at 07:16am

DETAILS of changes to the Stansted Express.

What Stansted Express is doing to protect customers

Since the start of the coronavirus or COVID-19 outbreak, we have taken steps to ensure the safety and wellbeing of customers and staff and to reduce the spread of coronavirus.

We have:

Increased the cleaning of our trains and stations, including grab rails, door handles and buttons, tables, ticket machines and the other areas that are most commonly used.

Asked staff to make additional checks to replenish soap and toilet roll in the toilets on trains and at stations

Begun resourcing additional cleaners to further enhance our cleaning regime

Put up NHS posters around stations reminding staff and customers to wash their hands regularly with soap and water.

To ensure everyone’s safety, if you have coronavirus symptoms, are self-isolating or have been advised to self-isolate by the NHS, please do not board Stansted Express services and make alternative travel arrangements.

We’ll keep you informed with further updates.

Can I travel by train during the coronavirus outbreak?

Yes, but please note that the Government is asking everyone to avoid all non-essential travel. We will do everything we can to make sure you get to where you need to be safely and on time.

What are we doing to keep the trains and stations clean?

We clean our trains and stations every day, using disinfectant cleaners. We are prioritising cleaning the surfaces that most people touch, such as grab rails and door buttons, and the areas that most people use – at trains and at stations – including toilets, ticket offices and ticket gates. We’re also replenishing soap and toilet roll at every opportunity, regardless of how full they are, and we’re checking dispensers are working.

Water in our taps and toilets comes from tanks on trains – and we’re doing our best to keep those tanks topped up between journeys whenever possible.

Please help us to maximise the time we can spend on cleaning by throwing away your rubbish in bins or taking it with you and not leaving it on tables, seats or floors. Thank you!

What you can do to protect yourself

The most important thing you can do to protect yourself and others from the coronavirus is to follow the advice from the NHS. That is to:

always wash your hands when you get home or into work
use hand sanitiser if soap and water are not available
cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
put used tissues in the bin straight away and wash your hands afterwards
avoid touching your eyes nose or mouth if your hands are not clean
try to avoid close contact with people who are unwell
If you have a fever or a new continuous cough, please stay at home for 7 days, go to the NHS website and follow the specialist medical advice. If you start to feel ill on the train, please get off at the next station and let our staff know. It’s quicker to get help to you at a station than on the train.

Reduced Stansted Express service until further notice

Stansted Express train services will operate an hourly service between London Liverpool Street and Stansted Airport. This is expected until further notice.

Stansted Express is making this change in order to provide a reliable and consistent timetable, taking into account some of our staff may need to self-isolate. It also reflects the significant reduction in the numbers of passengers travelling. Your safety, wellbeing and ability to get to your destination on time are our top priorities. Stansted Express is following guidance from Public Health England relating to Coronavirus (COVID-19). The outbreak is rapidly changing, and we’re committed to keeping you informed should circumstances change in the future, so please check before you travel.


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