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Interview with Princess of Alexandra boss Lance McCarthy after critical inspection

Covid-19 / Wed 17th Nov 2021 at 02:15pm

THE BOSS of the Princess Alexandra Hospital in Harlow has responded to a recent Care Quality Commission (CQC) report that made a number of criticisms of the hospital.

A full statement is below. On Wednesday afternoon, we interviewed Lance McCarthy and asked a number of questions relating to the recent inspection.

The trust has been rated as “requires improvement” overall, with the hospital’s emergency department rated “inadequate”.

Lance McCarthy, chief executive, The Princess Alexandra Hospital NHS Trust, said:

“I am very proud of all our teams for their continued hard work and commitment to patient care, and proud of how they have each continued to make a difference to our patients despite the unprecedented demand and the enormous pressures of the ongoing COVID-19 pandemic. The response to these pressures by our people has been amazing.

“I am pleased our CQC colleagues fully recognised the focus of all of our people on our patients’ needs and that they felt respected, supported and valued by each other; and that this is reflected in the inspectors’ rating Caring as Good.

“We know that we need to continue to improve all our services and that we are on an ongoing journey of improvement and have the commitment of our people to make it better. I am confident that we have the fantastic people we need to do this. 

“Our urgent and emergency; medicine and maternity teams continue to strive to provide excellent care for patients. All three teams have already put in place improvements following the inspection in addition to managing the significant increase in demand from our local population for those services.

“Patients are, of course, at the heart of everything we do, and I want to thank them for their ongoing support and understanding throughout the pandemic. We are proud to care for our patients and to make sure that we also care for the health and wellbeing of our people too.”

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4 Comments for Interview with Princess of Alexandra boss Lance McCarthy after critical inspection:

Maureen Eve
2021-11-17 17:04:45

My 97yr old Mum was admitted late last night following a fall. I have nothing but admiration for all the staff who looked after Mum and were very supportive of me. I don’t know how they do it and still smile and make every patient feel special ( by the way I think what they are paid is appalling ) they are worth their weight in gold .

AB
2021-11-18 04:27:33

Frontline staff are brilliant. The behaviour of managers starts at the top, if there is an oppressive culture it needs tackling before the problem becomes toxic.

Moyra Grant
2021-11-18 10:43:05

I was rushed into A&E with breathing difficulties & the most terrible chest infection i was transferred to the chest infection A & E department where a lovely Indian Dr recognised that i had.a problem elsewhere which i had been seeking a remedy for 8 yrsl i came out. of Harlowi a different woman & jhavenot looked back God bless that Dr yes the staff r overworked & underpaid but theydo their best

David Forman
2021-11-21 03:58:07

The General Practioner situation is not helpful. A British Medical Association report published July this year says: "The number of patients per GP practice is 22% higher than it was in 2015, but the GP workforce has not expanded with this rise in patient need. As a result of this stasis, there are now just 0.46 fully qualified GPs per 1,000 patients in England – down from 0.52 in 2015." The figures above were correct as of March this year. Likewise, England has the second lowest figure of primary and secondary care doctors per 1000 of population in the 28 EU countries of the OECD group. The average for these 28 countries is 3.7 doctors per 1000 people whereas in England it is 2.8. The BMA report states: "Meeting the OECD EU nations’ average of 3.7 doctors per 1,000 people would require scaling up our medical workforce by an additional 31%; – Using this OECD EU average, and including known medical vacancies, we estimate a shortage of around 49,162 FTE doctors and doctors in training in England; - These shortages mean that, on average, each FTE doctor in the NHS currently does 1.3 roles." See the report at: https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/workforce/medical-staffing-in-england-report

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