Regulator reports user satisfaction higher than average on East region roads

Politics / Wed 25th Jan 2023 at 05:16pm

THE Office of Rail and Road’s 2021-22 Benchmarking National Highways report, published today, outlines the regional differences in performance across National Highways’ motorways and major A roads in England. The latest edition reviews the second year of Road Period 2 (RP2) which spans 2020-21 to 2024-25.
In 2021-22, 71.2% of road users in the East of England were satisfied with their last motorway or ‘A’ road journey – slightly higher than the average for the Strategic Road Network as a whole.As COVID-19 lockdown restrictions eased, traffic levels on England’s Strategic Road Network (SRN) increased which affected the level of delays experienced by road users. The East saw an increase in average delay of 6.0 seconds in 2020-21 to 8.1 seconds per vehicle mile. However, this is the second lowest time among the six regions.

The South West experienced the smallest rise, with an increase from 6.2 seconds to 7.2 seconds. The national average traffic delay in 2019-20 was nine seconds per vehicle mile.The East ranked fourth on the percentage of incidents cleared within one hour, on its SRN roads – this dropped from 87.9% last year to 86.9%.

The Midlands and the South West regions achieved the best figures, with both recording 87.7%.Most of National Highways’ regions continued to perform at or above the national-level target of 95% for the condition of road surfaces (known as ‘pavement condition’). East’s score of 93.2% was below the target but improved from 92.1% in 2020-21.

Feras Alshaker, Director of Highways at ORR, said: “In 2021-22, National Highways’ regions were dealt the challenge of maintaining performance in the face of rising traffic levels following the COVID-19 pandemic. As traffic levels recovered, delays also increased.

Nevertheless, we have seen examples of where the regions have improved performance. “Our report is an important resource that we expect National Highways to use to explore and understand regional variations in performance and, where practicable, to act on lessons learned to improve performance across the strategic road network.

This will, ultimately, lead to better outcomes for road users, the communities it serves, as well as for the environment and the taxpayer.”
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2023-01-26 08:46:53


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