Interim Director at HTS in positive mood for the future
HTS Ltd / Thu 13th Jul 2023 at 02:09pm
THESE have been uncertain times for HTS. HTS is the housing and building maintenance company allied with Harlow Council.
So we thought this would be a good time to catch up with the Interim Director, Alan Townshend and assess how he sees his role over the coming months.
Would be nice to have our roof repaired only been waiting 13 months
landscaping need a new team, it should be put out for tender, look at the quality of the water gardens or the science park.
The water gardens should be the benchmark: If a job’s worth doing, it is worth doing well.
The Water Gardens is a private development and not council owned. In fact, Harlow Council's Civic Centre is a leased property. The grounds maintenance of the Water Gardens is done by private contractors, not HTS.
HTS, need to step/move up a gear..
Here's an idea, place trackers in all your vehicles and you will be shocked at the results, you will definitely be more productive
I discovered how HTS are reducing their backlog of repairs. Been waiting well over a year for them to repair a flat roof over a window. Made my regular phone call to check when they would be coming, only to be told that the repair was no longer on the list because of no access. At no time has anyone told me they were coming nor was there ever a card left to say they had called. Seems lists are easy to manipulate!
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