Consultation deadline for proposed ticket office changes approaches 

News / Fri 25th Aug 2023 at 08:56am

GREATER Anglia is reminding anyone wishing to submit views or feedback as part of the public consultation process, about proposed changes to the way tickets are sold and customer service is provided at stations, that the deadline is now only a week away – Friday 1 September. Any comments or feedback on the proposals should be sent to Transport Focus or, where appropriate, London TravelWatch, the statutory rail passenger watchdog organisations, which will receive and review all consultation responses, before providing recommendations on next steps. Details of the proposals for all Greater Anglia stations involved are available on the Greater Anglia website at www.greateranglia.co.uk/consult, including the contact details for the relevant passenger watchdog in each case.Greater Anglia, along with most other train operators, is proposing changes designed to improve customer service by providing more flexible roles for staff at stations, which would provide a better service and more assistance for customers. Jamie Burles, Greater Anglia managing director, said: “The station proposals are aimed at providing a more modern and flexible service for our customers. They reflect the more convenient ways in which passengers are looking to buy their tickets and check travel information. “Station colleagues would undertake a new, more flexible role – bringing staff closer to customers. Passenger assistance arrangements would continue as they do now, from first to last trains, but with additional mobile teams to give greater flexibility in providing assistance across the network.”More details, including information about each station covered by the proposals, can be found on our website.   Any comments or feedback should be provided to Transport Focus, or where appropriate, London TravelWatch, before the end of the public consultation process on Friday 1 September. So anyone wishing to contribute to the consultation is encouraged to provide their comments or feedback by the deadline.” The consultation runs until Friday 1 September 2023 and anyone with any comments or feedback on the proposals should send their responses to Transport Focus or, where appropriate, London TravelWatch, the statutory rail passenger watchdog organisations which will receive and review all consultation responses, before providing recommendations on next steps.Details of the proposals are available on the Greater Anglia website at www.greateranglia.co.uk/consult. The information is also available in alternative accessible formats via our website (Easy Read, large print, braille, audio, and British Sign Language).  Physical copies can be ordered by contacting Freepost – Greater Anglia Customer Relations, or by calling 0345 600 7245 (Option 8).Anyone can contribute to the consultation by contacting either Transport Focus or, where appropriate, London TravelWatch, about the proposals for their station. Details of which statutory rail watchdog to contact for each individual station can also be found on the Greater Anglia website (www.greateranglia.co.uk/consult). Submissions must be made by the end of Friday 1 September 2023.A Q&A about the proposals has been prepared by the Rail Delivery Group and is available at http://raildeliverygroup.com/customer-focused-stations.