Housing repairs backlog “slashed by over 80%” as council say their are on track to beat repairs target

General / Tue 19th Dec 2023 at 07:23am

THE backlog in council housing repairs has now been slashed by 81% since June as Harlow Council and HTS continue to clear the housing repairs backlog by the end of this financial year as part of our priority to fix council housing claims Harlow Council.

A spokesperson for Harlow Council said: “The latest figures released for November show that since 1 June, 4,421 backlog repairs have been completed from a starting figure of 5,481, leaving a backlog figure of just 1,060 to clear by end of March 2024. The backlog figure of jobs from 2021 is now completely cleared, and there are now just 270 dating back to 2022. The council is on track to slash the backlog by 90% before Christmas.

The changes in working practices that were introduced back in June have had a major impact in addressing the issue and the backlog figures continue to tumble. Changes included making use of local subcontractors to clear outstanding repairs and have focussed on clearing the oldest jobs first and removing the nine-month standard repair time with the introduction of a 60-day timeframe.

Void turnaround performance has continued to improve as well. The council and HTS are now exceeding set targets, with the turnaround time currently at 23 days against a target of 24 days and the number of voids recorded at the end of November being 97 against a target of 120.

“These improvements come alongside the new tenancy audit programme underway to visit tenants in their homes, the full stock condition survey to improve maintenance of council homes and the proposed new Housing Allocations Policy to ensure local council homes are for local families”. 

Councillor David Carter, cabinet portfolio holder for housing, said:

“This is fantastic news. We are well on track to clear the housing repairs backlog by the end of the financial year in March 2024 and are continuing to increase the amount of void council properties being brought back into use for Harlow families on our Housing Needs Register.

“It has involved a great deal of work to get us to this stage, but I am so pleased to see these latest figures; a reduction of 81% in the overall backlog is a huge achievement in such a short time, and it’s all down to the council and HTS working together, adapting to some change and getting on with the job of fixing council housing.

“I am confident that by the end of March we will have cleared the backlog completely and can focus on keeping our homes up to the standard our residents expect.”

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6 Comments for Housing repairs backlog “slashed by over 80%” as council say their are on track to beat repairs target:

Trevor PYLE
2023-12-19 08:46:20

In an earlier piece about council repairs, I asked how long does it take for HTS to send a person with a ladder and a replacement light in a communal area. I reported the the repair but replacement light there was none in the first week. The second. Pr the third. So in the fourth I rang HTS again. 'Council says we can take upto 20 working days to do the repair...' came the reply. On the 21st working day I called again and reminded the call handler that the replacement was now long overdue. A man appeared later that day...goodness know how long it takes to complete something.g a little more complicated. I seem to recall that the charge to leaseholders for this service was £50. Will probably be more this time around. Makes.ypu think doesn't it?

2023-12-19 11:36:06

Just to be clear... and on who's watch did the backlog grow? A Council bragging about what it should have been doing anyway ! Anyone would think there's local elections coming in March and every seat is up for grabs.

Bruce Downey
2023-12-19 15:33:34

Eddie Vine, 🙄 Correction: 1, Labour.. 2, May 2024.. (simples)

2023-12-19 15:52:30

If the council gave the funding there would be no backlog and they would have received funding back. They cut the finances to do the work

Graham Ellis BEM MRICS
2023-12-19 18:04:05

Having carried out over 200 Damp Surveys for Harlow Council during 2023, we have picked up a lot of information on the general condition of properties around the Town which may be useful to the Housing Team . when planning future refurbishment works. If you would like further information please contact Graham Ellis at GEA on 07768820316 Gr

Gary Scott
2023-12-20 11:26:24

We are still waiting for fire proofing that was smashed off our tower when grenfell went up in flames, our pavements are not safe to walk on especially if your a young child or disabled so I question your claims as I still see things that have needed to be done ,still not done , hog wash

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