XII I II III IIII V VI VII VIII IX X XI

Innovative tool launching to help residents access digital support

News / Fri 16th Feb 2024 at 08:37am

ESSEX County Council’s Digital Essex team is working with technology company Mortar to tackle digital exclusion in Essex.

Research shows that people who do not ve the access, skills, and confidence to use the internet are more likely to face inequalities than those who do. Households that do not use the internet could also spend £286 a month more on average.

In June, the Council will be launching a pilot digital triaging tool, the first of its kind in Essex.

The tool is a local version of the Local Government Association backed Digital Inclusion Triage Tool. When using it, residents will be able to identify their digital challenges and needs. They will then receive a list of recommended local support services. They can then revisit their recommendations and track their progress.

The Council is now inviting local organisations to come forward to be part of the initiative. The online tool will be used by community support services to prescribe support for offline residents.

Local support services could include:

local support in using digital devices
guidance on accessing online services
upskilling digital skills by finding classes and courses

Following the pilot stage in June, community feedback will be collected ahead of a wider rollout.

Deputy Leader and Cabinet Member for Levelling Up, Communities and Business Engagement, Councillor Louise McKinlay said: ”This innovative tool, accessible without an internet connection or existing digital skills, is part of our drive to tackle the causes of digital exclusion in Essex and can be tailored to individual needs.

”If your organisation is offering a digital support initiative in Essex, please do get in touch with the Digital Essex team to make sure your offer is included in this project.”

Founder and Chief Executive Officer of Mortar, George Unsworth said “It is exciting to see the Digital Essex team build on the success of the Digital Inclusion Triage Tool and innovating with us to create better access to digital skills and local area resources.

We are looking forward to helping foster the long-term, local collaborations in Essex that are needed to effectively combat digital exclusion.”

The council is now working with community organisations and mapping the vast range of support services across the county. This will help ensure the final tool is fully representative of the fantastic initiatives across Greater Essex.

Community organisations, services and initiatives that would like to be involved can contact the Digital Essex team via [email protected]


Print Friendly, PDF & Email

No Comments for Innovative tool launching to help residents access digital support:

Leave a Comment Below:

Your email address will not be published. Required fields are marked *