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111 service available all year round

Communities / Fri 16th Jan 2015 at 03:44pm

NHS 111 remains the best way to access the right service, 24 hours a day, 365 days a year and is for when you need medical help fast but it’s not an emergency.


Excessively high attendances at Princess Alexandra Hospital’s (PAH) Emergency Department over Christmas and New Year prompted West Essex Clinical Commissioning Group (CCG) and PAH to urge people to choose the right service for their needs.


Harlow’s Emergency Department is not and never has been for non-urgent treatment and it is crucial that people consider where to get the care they need.


Alternatives include managing your symptoms at home where possible, calling NHS 111 or asking your pharmacist for advice. NHS 111 is free to call from mobiles and landlines. 


When you call 111 trained advisers supported by GPs and experienced nurses will assess your symptoms before providing support on managing your illness at home or directing you to the right service.

Clare Morris, chief officer at West Essex CCG said: “With demand across services likely to remain high, we again remind people to choose the right service for their needs and to call NHS 111 if you are unsure.

“More people than ever before are using NHS 111 in west Essex meaning they are receiving the care they need, fast, without the need to visit their GP or Emergency Department. 111 is free, all year round and is the best way for you to access the most appropriate service as trained advisors can listen to your symptoms and guide you on the best next steps.

“I’d like to thank all healthcare professionals across west Essex who have worked extremely hard over what has been a very busy Christmas and start of the New Year.”

West Essex CCG, GPs, pharmacies, community providers and PAH continue to work together to manage the increased winter demand and this is an opportunity for the public to do what they can to manage their own health needs and keep the ED for emergencies only.

You can find out more about the services available to you at www.nhs.uk

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