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Princess Alexandra Hospital: Another night of chaos at Accident and Emergency

Health / Fri 29th Jul 2022 am31 09:00am

ON THURSDAY, a number of residents contacted YH regarding the time it was taking to be seen at the Accident and Emergency Department at Princess Alexandra Hospital (PAH).

The conditions came to national attention a few weeks ago. That doesn’t mean we are done with the story.

One resident, who did not wish to be named, arrived at PAH at 1830 hours on Wednesday night. They did so because their “blood pressure was going through the roof”. They had gone through all the pre-PAH procedures.

The picture they painted when they arrived was like a “military field hospital in a war zone”.

They said: “A and E was absolutely rammed. People sitting, standing, lying everywhere. I have dealt with Whipps Cross hospital for years and when I do it is usually on a Saturday night. That is nothing compared to what I saw at PAH on Wednesday.

When I saw the nurse, she made reference to a new triage system. She told me that it may take a minimum of four hours to be go through that procedure and then a possible twelve hours to actually be seen.

“I spoke to other people including an elderly woman who came to A and E as she had suffered a suspected stroke.

She arrived at 1100 hrs and it was 2130 hrs when I spoke to her.

“I am not blaming anyone. I don’t know the answers. All I now is what I witnessed and it was horrendous.”

Another resident contacted us and basically echoed the testimony above. They contacted us at 10 am on Thursday morning and said people had been there since 2pm on Wednesday.

They told us that the “assessment waiting time is sixteen hours”.

We did notice this tweet from a member of staff regarding a new electronic system.

We understand that Nervecentre is a new digital system being deployed at PAH aimed at improving the patient experience by transitioning from a manual, paper-based patient information processes to using software and mobile devices, including for assessing and triaging patients, supporting patient safety and patient flow.

Stephanie Lawton, chief operating officer at The Princess Alexandra Hospital NHS Trust, said: “We have been experiencing very high demand for the services of our emergency department (ED) and across the hospital in recent weeks.

“Our teams are working hard to assess and treat patients as quickly and effectively as possible to reduce delays, prioritising those in most clinical need. 

“The public can help us to ease pressures by using the NHS 111 service for healthcare advice in non-urgent cases. Please continue to call 999 or attend the emergency department for urgent and life-threatening emergencies.” 

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16 Comments for Princess Alexandra Hospital: Another night of chaos at Accident and Emergency:

Bob
2022-07-29 09:12:37

I'd rather get someone to drive me to London than wait there for all that time. How long before there are deaths it's an absolute joke and a disgrace.

Ellie
2022-07-29 09:38:57

Absolutely disgusting, and blame the patients by stating non urgent cases shouldn’t use the service, a stroke is urgent. Good luck getting the ambulance to get you there to begin with, you won’t get one. Welcome to Tory Britain, I hate what Harlow has become.

MikeO
2022-07-29 09:43:16

We must be careful not to blame the hard working staff for this. They are probably extremely stressed and upset about the situation too. So what has caused this? I know that PAH covers a wider area now, and because Urgent Treatment Centres have been closed in other areas, people are directed to PAH instead. Also the fact that you can’t even get through to your Doctor now, let alone get an appointment means that more people will go to PAH. And there are staffing issues in the NHS as a whole, as far as I understand. But the most blame must go to those that fund the NHS - a government that has been in power for over 12 years now. They and our own MP must take responsibility for this mess.

Colin Thorpe
2022-07-29 09:53:50

The only response you get from surgeries today is either a telephone appointment & then wait weeks for a face to face or the staff advise you to go to A&E Obviously the triage system is no where adequate to meet the demand & that a suspected stroke patient is left for hours without being seen is proof of that

Adam Osen
2022-07-29 10:28:33

I agree with MikeO

Mari
2022-07-29 10:53:27

Im working in a hospital in London At the moment there are couple of issues with NHS which led to this crisis. 1.beds are occupied with patients which are medically fit ,but no place in NH/Care homes 2.not enough cares to provide care 3.family cant bridge care,so patient needs to be in a hospital 4. Luck of staff in every department ,which slowed treatments, so patients has to stay longer 5. No enough doctors to review patients 6. No access to GP ,so more people comming to a A&E 7. Social admissions, so medically well patients are in a hospital when social service is dealing with a housing issue 8. After brexit ,a lot of staff left UK 9.poor pay,poor work environment 10. Experience staff retired, 11 .less people studying nursing or medicine, as job is not attractive anymore 12.years of neglect from government Etc....a lot off more issue and just please remember one thing Dont complain to the front of staff,they are not responsible for what is going on Complain to the wright people ,local politics, government or yourself coz you are the one who chose them!

Jean
2022-07-29 10:58:15

I spent 15 hours in A+E with an elderly relative suspected of an accidental overdose. He was discharged with clear test results to be taken back the next day+being told one of his results WAS positive for infection the day before. The staff shouldn't make mistakes but they're human. Overworked+stressed is putting lives at risk. PAH is understaffed. Doctors surgeries are understaffed. You can't speak to a doctor it's always an Advanced Nurse Practitioner. What's the answer? Someone needs to take responsibility. The government are too busy worrying about who'll be the next leader. It's a joke.

Mr Grumpy
2022-07-29 11:36:00

The NHS is falling apart. I don't blame medical staff, I blame the authorities and the bean counters. They put money before peoples health, strip the NHS budget to the bone and still expect miracles. A total bunch of idiots if you ask me.

Change
2022-07-29 11:49:04

No one knows the solution when the issues of NHS will be resolved. Officers/ Execs who are based at higher level have no idea what is going on with the patient care system. They make rules and they are more interested in the "extra mile" concept. I totally agree with Mari's comments. Princess Alexandra Hospital does not have the source/means to solve the on-going current issues with A&E. Where are the GP's? Post Covid, its still not possible to meet a GP with a health issue. We are been redirected to health nurse. Why do the GP's draw FAT salary? If there is a critical issue, A&E is the only option. So what does the GP do? Just checking emails and replying them. When will the rules change???????

Theman
2022-07-29 17:10:27

With that length of wait, it is no longer A&E is it. We pay less per head for health care than our European neighbours ( been like this for many years, so you can’t blame tories or labour or brexit). Hands up if you want to pay more for the service. If we don’t pay market rates for health care then this is what happens. NI should have been put up years ago to pay for the increased breadth of the service. Still on the plus side, no matter how rich you are , you are at the mercy of the NHS when it comes to emergency health care, and sooner or later someone who can influence this will need emergency care and then things might change. Personally I will not hold my breath!

peter dewey
2022-07-29 18:36:49

THE NHS IS ALWAYS A POLITICAL FOOTBALL,.POINT SCORING BETWEEN PARTIES..... THIS MAY SOUND RADICAL BUT EVERY NHS WORKER,PATIENTS AND POLITICIANS WANT THE SAME - A 1ST CLASS HEALTH SERVICE RATHER THAN WHAT WE ARE CURRENTLY SEEING. HOW ABOUT ALL POLITICAL PARTIES COMING TOGETHER AND HAVE CROSS PARTY AGREEMENTS AND LAY DOWN SERIOUS 10 YEAR + PLANS FOR THE NHS?? TREAT IT AS A NON POLITICAL ISSUE AND MAKE IT SO IN LAW. EVERYONE IS "SICK" AND TIRED OF THE POLITICS "40" NEW HOSPITALS,PPE FIASCO,MANAGEMENT CONSULTANTS HOGWASH AND CONTINUAL WASTING OF CASH. STAFF NEED TO WORK IN A BETTER ENVIRONMENT AND BE APPRECIATED BY EVERYONE ITS NOT UTOPIA, BUT ITS GOT TO BE A BETTER WAY FORWARD THAN WHAT WE HAVE SEEN DURING THE LAST 15 YEARS OR SO.

Paul bishop
2022-07-29 21:03:07

Your being laughed at by the government that does everything for YOUR benefit. But rips you off at every opportunity! The society we live in is this bad because we as a people have dropped the ball and allowed an institution called government go from public SERVANT to public WARDEN. It's your own faults no one else's. You allowed a bunch of spineless, narcisstic rent boys to the corporate world dictate how your life's should be lived. This Is your 'ignorance is bliss' this is where it has got you. You want change get off your arse. This is the natural hierarchy Natural law of man The people Government Corporate. You have the power but only as a group. If you don't believe you have then enjoy your 24hr q's in a&e and pipe up.

Mr. David morton
2022-07-30 09:28:33

It's the system not the hospital and certainly not the staff, the government would rather send money overseas than invest in its own infrastructure.

I'M PETER DEWEY
2022-07-30 14:43:05

Peter Dewey really do you have to write your comment in ALL CAPS How pathetic off you.. Your comment will get read as well as everyone's comment.

Lou
2022-08-04 13:10:06

Growing population, not enough staff, no attraction to train as a clinician, neglecting of mental health crisis in the UK… the list goes on. Please don’t blame those that are still there trying their best to do their jobs to help people. They’ll be the next to leave the NHS and it’ll be reduced to nothing as there will be no staff!

L
2022-08-05 07:12:13

In April waited more than 12 hours sitting in a chair waiting to be seen by a doctor. Was told I had a heart attack and was admitted. Don't blame the staff. It's the GP''s not doing enough face to face appointments that is causing more people attending A and E. .

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