THE MP for Harlow has written to the Chief Executive Officer of Virgin Media after thousands of his constituents were left without a service on Monday and Tuesday.

Mr Vinces’s letter is below.

Dear Lutz Schüler,

I am writing to you today following reports of poor service from Virgin Media in my constituency of Harlow.

Yesterday, thousands of Virgin Media users in the Eastern part of Harlow were left without internet, television and other sources due to a fault. This outage lasted the majority of the day.

Furthermore, there has been allegations of continuing issues, with my constituent’s stating that Virgin Media’s broadband reliability has been deteriorating now for several years.

In the era of remote working, reliable Wi-Fi is an essential, helping to shape the backbone of productivity and communication.

In addition, landline phones remain a crucial lifeline for vulnerable individuals, particularly the elderly. For those who are vulnerable and without mobile phones, landlines are meant to offer a consistent and stable means of communication, which is vital in the event of an emergency.

I would be most grateful if the outlined concerns could be investigated without further delay.

I look forward to your response.

Yours sincerely,

Chris Vince

Member of Parliament

Harlow and the villages