Princess Alexandra Hospital boss: “I am hopeful in a year’s time people will see the improvements”
Health / Sat 29th Nov 2025 at 08:22am
WORK to bring down waiting lists at Princess Alexandra Hospital has been described as “mission critical” by senior leadership reports the Local Democracy Reporter.
The warnings come after Princess Alexandra Hospital in Harlow was rated 120th out of 134 Trusts in NHSE’s recently introduced ‘National Oversight Framework (NOF) which assesses the performance of integrated care boards, NHS trusts and foundation trusts.

Among the services which caused significant alarm among PAH bosses was its cancer services – one of the worst in the country. The percentage of patients treated for cancer within 62 days from the original referral was 48 per cent at the time of the NOF rating even though the national target is at 75 per cent.
It has since gone up to 62 per cent – still below target – after it commissioned two external reviews into cancer care and is now undertaking targeted work, in particular tumour groups, to improve access to diagnostics, clinical decision and treatment.
Planned care, sometimes known as elective care, covers all referrals into the hospital for assessment where it is not urgent or emergency, where there is time to ‘plan’ the appointment in. The national target for 2025/26 is that 65 per cent of patients referred in on ‘elective pathways’ should receive treatment within 18 weeks of referral.
There is also a target that by March 2026, only one per cent of all patients should be waiting over 52 weeks for their treatment. At PAH the percentage of cases where a patient is waiting 18 weeks or less for elective treatment was 51.14%at the time of the NOF rating – although it has gone up to 54 per cent.
The number of patients waiting over 52 weeks for elective treatment was 4.68 per cent is now five per cent. They say they are working hard to bring down the numbers of patients waiting over 52 weeks for treatment. PAH’s target is to be at one per cent by March 2026.
Anna Jebb, Chief Operating Officer, told a Health Overview Policy and Scrutiny Committee on November 27: “Patients know if they are waiting a long amount of time. What you want is to give people confidence so if they’ve got something urgent they’re going to get seen quickly.
“We absolutely have got to drive to completely change the position over the next year. I am hopeful in a year’s time people will see the improvements and have that confidence. I can see at the moment it must be anxiety provoking.
“We do respond immediately and we also triangulate things so we know that a large proportion of our complaints relate to patients on waiting lists. It’s Mission Critical now to shorten the waiting lists to make sure people are seen quicker.”
Except for those that die in the meantime! You are dealing with people’s lives and most do not have the choice of alternatives
More meaningless words, start firing those not performing baring them from public service roles. Get the NHS working 24/7 it is mostly closed of an evening and weekends. get the Drs and Nurses etc especially the senior ones actually working not sat in meetings or on the golf course.
If anyone 20 years ago would describe anything as “mission critical” I would cringe and think '_ker' - To be using it in 2025, you really must have 'missed the boat' and can't be very bright.
I went to see a private consultant today because after over a year with PAH, I got nowhere and am on 4 waiting lists to see different departments and still, after a year no first appointment has been given from any of them, one of the departments I've been waiting 17 months and nothing. Consultant also said to go to Cambs if ever need a hospital in an emergency, miles better than Harlow - Harlow has been bad, dangerously bad for so many years. I don't expect anything to change in a year because it's not changed in the last 10. I have never been so worried to get sick in the UK as right now. I can't afford any further private treatment but am hoping today will get my GP down the right track with the consultants advice - hoping.
Mr George send your private invoice in to PAH for payment they failed you, it should be paid from the NHS pension fund. It would soon change then
Mr CEO, Nothing is going to change unless you give jobs to the right people. I am a resident of Harlow, I've applied countless number of times to jobs I'm well qualified and with appropriate skills. Your people never hired me. For one particular job i came for interview 4 times because that job requires a specific skill set and it's very difficult to find a person for. Instead you and your people made me walk 4 times and then gave it to someone inside who wouldn't match my qualifications. Good luck with your ambitions!
Adam, ha yes, be amusing if nothing else to have a rejection letter saying no! I don't blame the hospital entirely, it seems to have been a forgotten hospital for years and of course most of the NHS hasn't been funded enough and the funds that have come have not all been spent wisely. But after 18 months of Labour being in charge, who are traditionally better with the NHS, it actually seems to be getting worse. I wonder now if the NHS is broken beyond repair.
Harlow hospital is the place you go to die. My dad has caught both on seperate stays in there, MRSA and HAP (Hospital Aqquired Pneumonia) and with the last one we almost lost him because they hid from us what was going on. The idea you would trust any of Harlow hospitals senior team with a new hospital is dillusional.
The Princess Alexandra Hospital NHS Trust (PAHT) has repeatedly stated that new and planned housing developments in Harlow, Epping, and Bishop's Stortford are placing significant pressure on its services and aging infrastructure. 23,000 properties planned in Gilston alone. GP surgeries are over subscribed. The people of this town in 2019 were promised a new hospital, one where you could actually park a car outside. With no purchase of land for a hospital plan there is no 'new hospital.' So you maybe the best CEO in the world but until the council stop these housing developments there will be no improvement, it's only going to get worse, we are over subscribed. The wheels have already fallen off and now lives are at risk
It really cannot be rocket science to improve services. The whole management team should visit the top 10 hospitals and look for best practice in those hospitals and draw up a plan which would introduce them into PAH. What is clear is that the hospitals capacity is full and therefore all new large scale housing developments in the district must be put on hold until a new, larger hospital is built.
Nicholas - I don't know about all of us visiting all the top 10 - How about we just visit those in warm places? - We could do UCLA and Stanford - It's 20 degrees and sunny in LA today.
Yes Mr George I have to say you have my sympathy,these are worrying times I poked my head into A and E on a Monday afternoon at 2.30pm and it's like a WW1 medical station. You just have to keep fit and pray quite frankly.
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