Praise for “first rate” ambulance service in latest patient survey

Communities / Wed 22nd Apr 2015 at 01:58pm

FRONT-line ambulance staff have been praised for their professionalism and “first rate” care in the latest patient survey.

100% of respondents said they were very satisfied or satisfied with the care they had received from the ambulance staff.

The people who handle the 999 calls in the region’s control centres were also praised with over 99% of respondents saying their call was very acceptable, acceptable or fairly acceptable.

Comments from 119 respondents to the East of England Ambulance Service Trust’s (EEAST) February patient report included, “I was treated excellently with respect and friendliness, couldn’t ask for more”, “well done, thank you for the excellent service provided”, “the care and consideration to me was of the highest end and I commend all the staff for their kindness”, and “they (the staff) were a credit to their profession”.

Over 99% praised the ambulance staff they were in contact with as very professional and 98.2% of respondents said they were treated with dignity and respect by paramedics.

Anthony Marsh, Chief Executive of EEAST, said: “I’m delighted with these results of the latest patient survey. They are a reflection of the dedication and hard work of our staff to delivering high levels of patient care, often in the most difficult circumstances.

“I would like to thank every person who took part in the survey. Feedback is vital in helping us improve our service and I would like to thank all those who responded and to our staff for providing such great care.”

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