Royal Mail apologise for late delivery of mail in Harlow

General / Sat 8th Jan 2022 am31 10:58am

WE have been contacted by several readers who have become very frustrated at not receiving their mail over Christmas.

Some have been particularly frustrated at seeing their Christmas cards arrive through the door in January.

We approached the Royal Mail for a comment.

A Royal Mail spokesperson said: “The vast majority of mail is delivered safely and on time. We aim to deliver to all addresses we have mail for, six days a week.

In Harlow, we have been experiencing some delays to service due to Covid and sickness absence as well as resourcing issues.

“We would like to apologise to customers for any inconvenience experienced. We have been working hard to get our levels of service back to normal as soon as possible and the situation is improving.

“Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.”

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9 Comments for Royal Mail apologise for late delivery of mail in Harlow:

2022-01-08 11:07:31

Whingeing sods, Spare a thought for the postie out in all weather.

2022-01-08 12:05:26

Ehen you do call tgennumber there always a two hour wait its a joke. Its only taken them 5 days to deliver a PCR test

2022-01-08 12:50:08

postman where about they where delivering parcels .than letters

Learn to spell
2022-01-08 12:56:26

The comment section here is so much fun hahaa

2022-01-09 19:01:54

Wouldn't be so annoying if they didn't advise that a parcel is due to be delivered on a specific day and then it arrives 3 days later, getting a bit beyond a joke when it happens three days on the trot, obviously their time is more important than mine. I can wait in all day for a delivery and it not arrive. Then to top it all off a parcel that was "out for delivery" on Thursday 6th January was delivered on SUNDAY 9th January, without notice. Paying for 48 hour delivery and receiving 120 hours later. Stop taking money for a service that is not being provided.

2022-01-09 22:33:55

Christine the delivery notice is automatic. It’s not made by a person, a machine makes the calculation based on an average. All complaining should spare a thought, I have worked as a postman and I have family who still do and let me tell you, it’s not an easy job. They’re up at 4am heading into the offices, sorting the mail, arranging the letters and parcels until they’re finished - some aren’t out until the afternoon beginning their routes - then they’ve got to lug around 10kg bags of mail and packages. And best of all, without any thanks. Some walking up to 10 - 15 miles a route... you lot are sickening complaining because you’re got a letter a day or two late. Would like to see you do this job.

I’ll do that Billy
2022-01-10 08:31:15

Seems to be a misconception by the public at large that Royal Mail and its delivery staff are somehow immune/exempt from the perils of COVID. They are doing their absolute best in impossible circumstances. As usual it’s the lowest paid workers who are put at most risk and receive such undeserved criticism. So what if your items are a bit delayed, you stay safe in your home looking out the window and sure enough the poor old much maligned Postman/lady will get to you as soon as is feasible. Cue all the my granny was waiting for this that and the other anecdotes. If you really really have something of the upmost importance you need delivered may I suggest you use Royal Mail Special Delivery service even in these most trying of times very rarely fails .

Sandra Davies
2022-01-10 08:41:04

My husband is still waiting for medical breathing apparatus mailed to him 3 times from Cambridge hospital in November. All 3 times they've still not arrived. We ended up driving to Cambridge to collect a 4th one. The hospital wouldn't send by Special Delivery. This was obviously really important to him. They may arrive one day.

2022-01-11 20:55:03

Sandra, if it was so important and you knew the post was under stress why did you not go and collect it yourself to begin with? You had the means to begin with and instead opted to let more stress be applied to an already overwhelmed service. I too have important medications and things to arrive, but I always collect it since it’s better for me. It’s almost a two hour drive too... so no excuse for a lot of you.

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