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UK Power Networks offers extra payments following Storm Eunice

News / Mon 21st Feb 2022 am28 07:56am

UK POWER Networks has announced goodwill payments, to customers across the South East and East of England who were worst affected by power cuts caused by Storm Eunice.

The company has restored 97% of the power supplies interrupted, when winds of up to 80mph caused a month’s worth of faults in a day on the electricity network. Teams are working tirelessly to get the power flowing again to the 15,700 homes and businesses still without power.

After power interruptions, customers are entitled to payments in line with the Electricity Guaranteed Standards. In addition, they will also be eligible for additional goodwill payments from UK Power Networks.  

Chief executive Basil Scarsella said: “We recognise that being without power for this extended period affects people’s daily lives so we have decided to make an extra £50 payment, earlier than payments would normally apply. Our teams are working very hard to get the power back on for the vast majority of customers affected, by the end of today, and we are keeping people informed.”

This means that customers impacted by Storm Eunice will be eligible to receive £50 after 24 hours without electricity, an additional £70 when they reach 48 hours, and an additional £70 thereafter for every 12 hours without power. Anyone entitled to a payment will be contacted by UK Power Networks teams by text message, email or letter in the coming days, or they can fill in a claim form at www.ukpowernetworks.co.uk There is no need to phone the helpline. 

The company is also running food vans, stocked to deliver 8,000 hot meals daily to the worst affected areas, paying for hotel stays and delivered food for those most in need.

For safety, residents are reminded to treat damaged electricity cables as live. Please stay away from lines that are down and report them immediately on 105 or 999.

For storm information see www.ukpowernetworks.co.uk or contact the press office on 0330 159 1712.

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