St Elizabeth’s Care Home rated “inadequate” by government inspectors

Health / Tue 8th Mar 2022 at 12:34pm

A CARE home outside Harlow has been rated as “inadequate” by government inspectors, the Care Quality Commission (CQC).

St Elizabeth’s Care Home with Nursing is in Much Hadham but has close links to Harlow.

They have a number of charity shops in the town and a number of residents are employed there.

CQC visited in November and published their report on March 2nd.

Among the key concerns were:

People were at risk of not having their needs met in a timely manner. The provider acknowledged that there were not enough staff available to meet people’s needs. They told us they were having to prioritise personal care and safety over supporting people to go out or learn new skills.

We identified a number of issues relating to the environment and repairs required. This included cracked tiles and flooring in bathrooms, exposed hot water pipes and a light fitting hanging from the ceiling in one of the bungalows. Staff told us they had reported these concerns but there was a long waiting list for repairs.

People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Not all staff we spoke with were aware of the principles of the Mental Capacity Act and these principles were not consistently embedded in their practice.

The language used in care plans and by staff did not always promote a respectful, personalised approach and this had not been identified by the management team. For example, care plans referred to people “absconding” from their own homes. A staff member also told us, “This is where people come to die”, in reference to the bungalow they were working in.

We found that people were not always treated with dignity and respect. For example, staff did not knock on doors when entering people’s rooms and we were shown into rooms where people were in bed or being supported with personal care.

We have identified breaches in relation to management of risk, staffing, the environment, restrictive practices, developing care that is personalised and the provider’s oversight of quality at this inspection.

The overall rating for this service is ‘Inadequate’ and the service is therefore in ‘special measures’. This means we will keep the service under review and, if we do not propose to cancel the provider’s registration, we will re-inspect within 6 months to check for significant improvements.

The full report can be report below.


Chief Executive, Jill Rankin has issued a response. She said: “St Elizabeth’s prides itself in providing a safe and supportive environment to its residents. Historically we have consistently rated as Good, so we are extremely disappointed with the CQC rating, but acknowledge the shortfalls identified.

In response, we took immediate action by making a key addition to our senior management team with the appointment of a very experienced Director of Adult Care to lead the service, along with other supporting management appointments. As a result, working collaboratively with all our regulators, significant progress has already been made with safeguarding shortfalls addressed and an agreed programme of further actions in place.

It has been well documented that we are in the midst of the most challenging time the care sector has ever faced in the wake of Covid and nationwide direct care staffing shortages. The significant impact on St Elizabeth’s was the highest number of vacancies for direct care staff in its history, which is a leading underlying cause of the issues relating to the rating.

To address this, we gave our front line staff a significant pay increase in December, placing us in the upper quartile for pay rates in the local market – a substantial financial investment of £2m.”

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25 Comments for St Elizabeth’s Care Home rated “inadequate” by government inspectors:

2022-03-08 13:41:28

HAHA cqc need to understand care homes are SHORT on staff i've took a look though the report and they say that the care is bad due to not meeting the needs. Why don't these IDIOTS that work at CQC come and work in the care home then. Then we're see how good you lot get it. IDIOTS

2022-03-08 15:45:26

Rather telling that instead of getting more care staff they got another manager.

2022-03-08 15:52:05

This does not surprise me in the least. Having worked here the whole organisation is a mess

2022-03-08 16:24:40

If the organisation paid their workers a decent wage they would have decent permanent staff who would actually stay and have fully staffed shifts instead of paying managers silly money when it's the floor staff who are the grafters, maybe they've had enough

2022-03-08 16:54:24

Before you comment Sean why don't you look on there website and see the hourly rate.. £12.50 an hour so shut that mouth off yours

2022-03-08 17:55:04

It’s about the senior leadership. Clueless

2022-03-08 21:14:06

Complete agree with this outcome.

2022-03-09 11:53:55

Ask yourselves why this place has such a high turn over of staff lol

2022-03-09 16:17:24

I love working their its great but like every care home in the country it is struggling with staffing.

2022-03-09 17:05:15

It’s not just staffing. It’s an Inadequate CEO

2022-03-09 21:19:38

I read this report with great sadness, i worked here for a good while up until a few years ago when i left due to ill health, i found the people who live here to be looked after with respect and love, and that goes a long way in my world .

2022-03-09 21:25:07

Great place, loved working there. gave the residents the best experiences, happy place but times have been tough for care staff and i have every respect for the job that care staff do especially rough covid, they have just kept going

Daniel Long
2022-03-09 21:27:26

I have been at St Elizabeth's for 20 years and worked alongside some great colleagues and seen a lot of changes but nothing as tough as the past 2 years. The staff here do not receive enough praise from outside of the organisation, like the N,H,S,staff do.well hete is to all the staff at St Elizabeth's centre, none of you have been forgotten about and you are all superstars in my books. From Dan Long

2022-03-10 21:06:22

Agency earn more than the full time care team. Thus, there is more Agency staff at times than actual employees. When you have an organisation where the tails wags the dog, you'll immediately find yourself with these kind of issues

2022-03-10 21:09:59

All senior management staff should be held accountable for this. It’s a sad thing to see but inadequacy comes from the top and trickles down. Good and skilled people are pushed around/ aside without being listened too and it shows.

2022-03-10 23:26:14

4 years working there , gave my heart and soul while most of the staff spent time on their mobile phones rather than engaging with the residents. Management were complicite.

2022-03-11 16:11:14

Two party’s over the weekend . Being sent to bungalows with residents who HAVE covid . Now I’ve had a positive test in the family. This place deserves to get shut down for good! Place is a joke and a complete embarrassment!

2022-03-14 12:07:01

I have worked hear for going on 3 years now and yes we have our issues as all care homes do, yes we are short staffed but that's due to covid and the fact we had to get rid of half of our employees due to government guidance around vacancies and yes higher up members of staff should be more willing to jump in, instead of expecting us to deal with it. we are paid extremely well I'm a care support worker and I'm paid £13+ an hour with great hours which is so hard to find in care and I'm paid more for working weekends so to say that the pay is the reason why we have no staff is nonsense care is not for everyone lots of care facilities have a high turn over of staff it's just the industry I consider the residents my family and my place of work is my familys home witch i and my colleagues pride ourselfs in inforcing that St Elizabeth's is peoples home not just a place of work. the people I care for mean everything to me and my colleagues and if we see any behaviour that restricts the people we care for we speak up and report it to our home management this goes for any occasion we believe our clients are being mistreated and anyone that does or believes otherwise says more about them as a carer than the charity

2022-03-19 18:55:22

I currently work there and yes due to keeping the cyps from catching covid which they are so vulnerable to get even more ill than they already are it makes us short staffed. But senior management are stepping in and working on the shop floor. They offer great progression and pay rises. It is becoming g a better place to work we just need to be patient and focus on the lives we are trying to care about not the politics of whether it's inadequate or good.

2022-07-05 23:42:42

Nothing has changed since this report instead of focusing on how to change the work conditions and the life of the service users they are more focused on written datix on people. The nurses and doctors take the resident to the canteen for medical examination whereby the condition of the resident is all over her body and they will need privacy and once you try to stop that to happen you are the bad person. Seen nurses taking blood pressure on the resident on the lower part of the hand and saying the blood pressure is normal.

Michael D
2022-07-18 20:54:28

I used to work here and my goodness me how poor this company was! I feel so ashamed to have worked here! They DO NOT care about the residents or staff. All those greedy managers care about is the money! The top dog who owns the company should be ashamed off herself! Disgrace off a care home!

ex ST E worker
2022-07-22 13:03:48

This piece of trash place is shutting down! Finally ever since the nuns stepped down and give the company to that witch sue & gil the place went down hill! All that place cares about is the money. They don't give a f*ck about STAFF or RESIDENTS Best thing to ever happen to that place! The centre WILL NOT be missed

2022-07-25 09:51:45

12 years working there....the CEO ( Mr M) who was in place at that time, was a fantastic guy-daily visiting bungalows, very proactive regarding the residents. That was 2004....the rot set in almost as soon as Mr. M retired & it went deeper & deeper into the mire. How horrific that the management have subjected the residents to the terrible trauma & devastation as they're forced to be accommodated elsewhere! Heartrending

2022-07-28 13:04:21

Senior Management all need to be investigated. Their huge salary and they are making carers, who risked their own well-being and their families over the height of the pandemic redundant. Let’s have some resignations from the Top.

Jo Fisher
2023-04-18 20:29:24

My son was in the care home the care was appalling the environment was awful I honestly thought the only way he would come out of that place was feet first. Staff were poorly trained no leadership an absolute hell hole and the C.E.O. Was a disgrace shame on you. So glad we finally got him out of there before it was to late and thank god it’s been shut down. Inadequate is an understatement

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