Lister House pleased with progress following latest CQC inspection
Health / Fri 17th Mar 2023 at 08:17am
LISTER Medical Centre in Abercrombie Way, Harlow, has been recognised by the Care Quality Commission (CQC) for the improvements made to patient services since its last inspection.
The CQC announced its new rating yesterday, taking the practice out of ‘special measures’ and rating it as ‘requires improvement’.
Since its original inspection in May 2022, the practice has worked closely with the Hertfordshire and West Essex Integrated Care Board (ICB) on a host of changes, including improving access to appointments for patients, recruiting new members of staff and putting in place robust processes to improve patient safety.
Dr Cyrus Fernandes partner at Lister Medical Centre, said: “We are thrilled that the hard work of staff and support of our patients has enabled us to make changes in the practice that will benefit everyone.
“The CQC has confirmed we are making progress. There is still much work to do but we are confident we can achieve this as a team and with the continued support of, and engagement with our patients.”
In the last 11 months the practice has:
The ICB has provided the practice with £40,000 in funding to help support the implementation of some of the work. In addition, the practice has signed up to a national NHS programme to commit to further and ongoing improvements to the practice and its services.
Avni Shah, Director of Primary Care Transformation at the Hertfordshire and West Essex ICB, said: “Really pleased with the outcome from CQC which has taken the practice out of special measures. The team at Lister Medical Centre has worked hard to make changes for the benefit of their patients and staff and are committed to continuing this work in the months and years ahead. The ICB will continue to support the practice in its work.”
clearly not a user of the surgery that wrote this article. terrible service haven't been able to get an appointment since Christmas regards the new online system. always says appointments are paused for today , please try again tomorrow genuinely tried almost every day since Christmas to no avail. even called and after 2 hours they answered and told me the same, closed for the day try again tomorrow