Robert Halfon MP encourages Harlow people to respond to railways consultation

News / Tue 11th Jul 2023 at 01:50pm

HARLOW MP, Robert Halfon, is calling on local residents to take part in consultations on plans to modernise the service available to passengers at railway stations in Harlow and across the country. 

Train companies, including Greater Anglia, are consulting on proposals that will see staff move from behind the ticket office screens to more visible and accessible roles around stations in order to “better support customers”.

These plans, they claim, will see staff able to provide a more personal service, which can be crucial for those who need additional support at stations and those who cannot, or do not want to, use contactless or mobile tickets.

Commenting on the proposals, Mr Halfon said, “The way people travel has changed and, with contactless payments, online tickets and ticket vending machines, the support passengers need when travelling on the railways and through stations has also changed. 

“The proposals to move ticket office staff out from behind glass screens to more prominent positions in booking halls and on platforms aims to ensure those who need assistance can find somebody to speak to, whilst also ensuring help is on hand for those who need it when using ticket vending machines or purchasing travel passes online. I have been assured that the proposals will not see Harlow Town station become unstaffed, indeed, the staff will remain on hand across the station.

“I am asking local residents to take part in the ongoing consultations or to contact me directly to share their views which I will feed into the public consultation myself. I am particularly keen to hear from parents with young children and pushchairs, those with disabilities or older people who may be less confident using technology to plan their journeys.”

Local residents can take part in the main consultation online at https://www.raildeliverygroup.com/uk-rail-industry/customer-focused-reform/customer-focused-stations, or share their views directly with Robert who will provide a response on behalf on local people via https://www.roberthalfon.com/form/robert-halfon-mp-railway-ticket-.

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12 Comments for Robert Halfon MP encourages Harlow people to respond to railways consultation:

Kim Oconnor
2023-07-11 19:12:16

Keep the ticket office.

Matthew Gillman
2023-07-11 19:27:57

I'm glad Robert Halfon is urging people to participate in the consultation. Unfortunately, older people who are less confident using technology are unlikely to see this post! If anyone is in contact with people who are less confident using technology and/or have no Internet access, please tell them they can write to him at: Rt Hon Robert Halfon MP, House of Commons, London, SW1A 0AA. They can also write to London TravelWatch at: Freepost: RTEH-XAGE-BYKZ, London TravelWatch, PO Box 5594, Southend on Sea, SS1 9PZ. Thanks

David Newhall
2023-07-11 21:08:02

Before anyone praises Robert Halfon, please note that he has mass-responded today to multiple objections already, using a format near-identical to our Conversative National Government's line on this issue. Instead of accepting objections, he is insisting on more personal objections with more distinctive reasons for objection to these mass closures. To me, this is a deliberate avoidance of acknowledging the issues and siding with his friends in government. We know the Conservatives are due to massively lose the next General Election, so his deliberate refusal to take a stance in favour of keeping our well needed ticket offices just shows how weak and fragile he is as our representative. Many more Conservative MPs and candidates are standing up for ticket offices, but this is the same MP who helped pushed through a disastrous Brexit and refused to denounce our last disastrous PM Boris Johnson despite overwhelming evidence. As someone who voted Conservative for most of my life until Boris Johnson, I'm struggling to see why I should continue voting for a party full of people who won't get rid of embarrassments likes Robert Halfon and Boris Johnson.

Luke Burton
2023-07-11 22:46:56

Another sham consultation. Robert Halfon is a member of the government which wishes to shutdown ticket offices.

Kim Oconnor
2023-07-12 09:00:07

This council are now saying,,they will remove from ticket office and place on the floor,,,,so people are available if need help,,, this will probably not happen,, trying to justify removing ticket office... This is a profit before people..

Angela Fiddes
2023-07-12 09:44:41

So they want to move the staff out from behind the screens issuing tickets and have maybe one person to train you to use the ticket machines until said person is no longer needed. The end goal of 'modernisation' is to increase the corporate profit margin by replacing people with machines however way they sell it to you. Yes, this consultation like many excludes a large portion of the population who can't or don't wish to use data harvesting tech.

Kim Oconnor
2023-07-12 09:49:03

Correct Angela.

2023-07-13 06:30:05

Why don’t they introduce using the Oyster card system outside London and suburbs it’s far simpler just pay on your card and tap nice and simple

Kim Oconnor
2023-07-13 09:19:23

Jonho, your missing the point. Of no one being there.

2023-07-13 10:44:54

I have commented as I don't think the ticket office at Harlow Town should close, I think there should always be a 'person' option and a 'machine' option for those that need different levels of assistance. Tbh it wasn't easy to find the form, and Harlow Town wasn't on the list when I eventually got through so I added it to the body of my email

Cllr James Griggs
2023-07-14 06:41:34

It’s all about profit not people. In 90 minutes spent at Harlow Town Station earlier this week I witnessed over 130 people using the ticket office with a range of enquiries, not just purchases. But it’s not just about that, where are the platform staff monitoring safety and assisting those less able to enter or depart from trains? Customer Service seems to be way down the list of priorities of this Govt and the rail companies. Speaking to rail users, even those who regularly use the ticket machines were opposed to ticket office closures, many of them making the same point that the machines regularly breakdown and what happens then if the ticket office is closed? I hope Mr Halfon takes note and opposes this appalling plan, his constituents do not want to lose their ticket offices. Time to decide if he’s on their side or that if his Govt.

Matthew Gillman
2023-07-14 11:09:27

If you would like to comment on these proposals contact London TravelWatch – the independent transport watchdog for London, by Wednesday 26 July 2023 using the details below: Email: [email protected] Freepost: RTEH-XAGE-BYKZ, London TravelWatch, PO Box 5594, Southend on Sea, SS1 9PZ

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