Arriva’s “successful partnerships” recognised in UK Bus Awards 2023

Business / Sun 3rd Dec 2023 at 09:17am

ARRIVA has won a host of awards at the 2023 UK Bus Awards in London.

The leading bus operator was especially commended for how well it works with others.

Arriva picked up a total of eight gongs at the UK Bus Awards – one of the public transport industry’s most prestigious awards that recognise, reward and inspire the people that work in the bus industry.

The company scooped the top gold award in the Partnership for Excellence category for the way it works with organisers of the Great North Run.

The Arriva UK Bus team worked alongside Go North East, Nexus and Stagecoach to collaborate on passenger transport for the 2022 Great North Run, which sees around 45,000 people taking part each year.

As a result of the collaboration there was a 10% increase in people using public transport thanks to the creation of a special ticket for the event that could be used on all local transport.

Another partnership, which won the Bus in the Community silver award was Arriva’s Care Experienced Travel collaboration. This was a joint effort between Arriva, Go North East, Nexus and Stagecoach, which saw the operators come together and work with the NHS to provide free travel for young people who had been brought up in local authority care.

After a pilot in 2022, the scheme was rolled out further this year and now 1,500 young people aged 18-25 have the passes, with 39% saying that the pass has helped them to stay in work.

Enfield bus driver Thomas Brade took home bronze in the Top London Bus Driver category.

Thomas, who’s been with Arriva for 21 years, has received commendations on every Bus Customer Experience Survey he’s had. He’s also known for his fantastic customer service, receiving a commendation from the parent of one of his passengers, a teenager with autism who’s recently begun using the bus to get to school.

Bronze winner in the Top Express Service was the X6 service between Leicester and Coventry.

When the service suddenly stopped one morning in the summer of 2020 because the operator had gone into administration, passengers did not need to wait long until the route was back. Just two days after it ended, the X6 was back up and running and being operated by Arriva. Since then, the team have created a more direct route between the two cities, liaising with the local universities and hospitals whose buildings lie on the route to make sure it serves the needs of regular commuters.

Alistair Hands, regional managing director, said: “We are thrilled with our performance at the UK Bus Awards this year.

“It’s so important that our colleagues are recognised for their fantastic work and professionalism and I think it’s indicative of our values at Arriva that we’ve succeeded particularly in categories which are centred on being part of the community and working well with local authorities.

“We have always worked well with councils and other partners and it is wonderful that the committed and dedicated staff who proudly serve their communities and customers have been rewarded.”

UK Bus awards judges also gave a special mention to Arriva’s punctuality project in the Cultural Change category.

Arriva had received 12 individual nominations across nine categories this year.

The awards were presented on November 28 at Troxy in London.

The full list of Arriva’s UK Bus Awards are:

Partnership for Excellence: The Peter Huntley Memorial Award 

  • Gold: Arriva North East, Go North East, Nexus, and Stagecoach North East, 2022 Great North Run 
  • Bronze: Leicester City Council with Arriva, Centrebus, First Bus, Kinchbus

Bus and the Community  

  • Silver: Arriva North East, Go North East, Nexus and Stagecoach North East – Care Experienced Travel
  • Silver: West Yorkshire Bus Alliance – Youth Engagement Programme

 London Bus Garage of the Year  

  • Silver: Croydon, Arriva London

Luke Rees-Pulley Award for Top London Bus Driver  

  • Bronze: Thomas Brade, Arriva London

Top Express Service

  • Bronze: X6 Leicester-Coventry – Arriva East and South Midlands

Environmental Innovation

  • Bronze: Hybus, Liverpool City Region Combined Authority (partnered with Arriva)
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4 Comments for Arriva’s “successful partnerships” recognised in UK Bus Awards 2023:

William Warner
2023-12-03 10:54:40

Arriva,s bus in Harlem allway late or bus tune up late you can wanin up to 4 hours on Sunday for a bus on school day don't run 2 run late on week day and Sunday

2023-12-03 19:31:53

gonna say, had to pick up my daughter twice last week around 7pm because arriva couldnt be bothered to send a bus to the town centre, you just cant rely on the bus service anymore even when they do turn up they are late, disgraceful rewarding failure

Michael Smith
2023-12-03 20:50:39

Here, between Wakefield and Huddersfield we get one bus an hour if we are lucky. Frequently they just don't turn up - even when posted on the electronic display at the bus stop. Just a few months ago we actually managed to get to Leeds on the buses, but when we came back we arrived in Wakefield about 6:00 pm, but there were no buses back towards Huddersfield. None of the Arriva staff at Wakefield bus station had any idea as to when there might be another bus, calls to their offices failed to get any useful information, and after hanging around for more than an hour, we gave up and got a taxi. This sort of event is not unusual, and if you need to get to any important destination, you only have the choice of taxi or car. Arriva are dreadful, they provide an extremely poor and unreliable service. Similarly, Arrival run trains in Germany. They also are frequently late or cancelled. A recent journey we made from Cologne to Amsterdam was more than 11/2 hours late arriving in Amsterdam. My son who lives in Amsterdam has to make this journey frequently and his train us frequently very late or cancelled. Arrival do not deserve any awards, they couldn't run the proverbial P.U. in a brewery!

Peter Henegan
2023-12-04 13:26:13

The free Arriva app very useful for seeing where your expected is en route. The My Trip app ahows the Trusty Buses. Of course, they dont make cancelled buses magically appear but they help to avoid a long wait

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