LONDON Stansted has once again received the highest rating for its service to passengers with reduced mobility and disabilities from the Civil Aviation Authority (CAA). 

The industry regulator has rated the airport as ‘very good’ for the quality of its assistance service in its Airport Accessibility Report, which evaluates 26 of the largest UK airports. 

In 2023, London Stansted was upgraded from ‘good’ to ‘very good’ for its significant improvements in assistance services and over the past year, further improvements have been made, resulting in it once again receiving top marks.  

The most notable enhancements include upgrades to the Changing Places accessible toilets in the departure lounge, the introduction of sensory kits for passengers with non-visible disabilities, the addition of a landside and airside dementia meeting places and improved signage to help with independent navigation through the terminal. 

Anita Harrison, London Stansted’s Customer Operations Director, said: 

“We’re delighted to receive the highest possible rating from the CAA once again, which reflects the hard work of our colleagues and our service provider, ABM, who make every effort to provide a welcoming and inclusive experience for every passenger travelling through London Stansted Airport. 

“In the last 12 months, we have worked closely with our airlines and ABM to improve our service even further. The upgrades made to the Changing Places facilities, the introduction of sensory kits, and the improved signage have all contributed to us receiving top marks again. 

“We’re committed to providing the best possible experience to all passengers with reduced mobility and non-visible disabilities, but we strive to improve even further in the future, we acknowledge that achieving that standard is an ongoing process.” 

Anna Bowles, Head of Consumer Policy and Enforcement at the UK Civil Aviation Authority, said:  

“Making aviation accessible to all is an important part of our work to protect the public and enable the aerospace sector. Progress is being made, and not rating any airports ‘poor’ this year is welcome, but there’s more work to do, especially by those airports we have rated ‘needs improvement’ in our report. We will continue to work with the sector to ensure that standards are maintained and improved.”