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Council provide payroll update for Harlow schools

Education: Secondary / Sun 27th Aug 2017 at 10:10am

ESSEX County Council dealt with more than 1,200 enquiries from teachers affected by yesterday’s internal payroll process failure by lunchtime today (Friday 25 August), as well as making around 100 emergency hardship payments to staff.

The Council has also been in touch with the major banks and UK Finance, the representative association for banks and building societies, to inform them of the situation and tell them that school employees may be in touch with them over the weekend.

All employees who were expecting a salary payment in their account on Friday 25 August will receive it on Tuesday 29 August.

Direct Debits and Standing Orders due to leave accounts on Saturday 26 August will not be processed until Tuesday 29 August.

Councillor Louise McKinlay said: “We are extremely sorry that this error happened but we have been working hard today, and will continue to do so over the weekend, to offer help and advice to schools staff. A full investigation has been launched to understand why our systems failed, so we can ensure this does not happen again. I would like to thank all the staff who contacted us today for their patience in waiting to get through on our phone lines – we dealt with over 1,200 calls on Friday morning alone.”

Essex County Council’s Customer Service Centre will be open to offer information and advice on Saturday 26 August from 9am to 5pm. The number to call is 03330 135 683. The Service centre will be closed on Sunday 27 August and Monday 28 August.

Further information is available at www.essex.gov.uk

ENDS

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