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Essex Police make appeal over 999 calls

Crime / Tue 12th Jul 2022 pm31 05:40pm

ESSEX Police has received more than 2,100 calls into our control room yesterday (Monday 11 July) as we continue to see an increase in demand for our help.

Call handlers dealt with a total of 2,144 calls, with 1,136 of those coming through 999.

Despite the demand, they managed to answer them on average within 13 seconds.

Chief Inspector Jamie Gingell, from our Contact Management Team, said: “This is the second time in the space of four days that we’ve seen more than 2,000 calls into the control room which means our call handlers have been extremely busy.

“I’m really proud of the work my team is doing and to respond to emergency calls in an average of 13 seconds despite this huge demand is a real achievement.

“It means we’re able we can get our communities the help and support they need, when they need it.
“Only about 20 percent of the calls we receive through 999 required an immediate, emergency response.

“Another large chunk required what we call a ‘priority’ response, so an officer attending within an hour, but a large number of 999 calls weren’t an emergency and should’ve been directed through our non-emergency 101 number or even reported online.

Chief Insp Gingell added: “If there’s an immediate risk to life or a crime in progress you should always call 999 but if it’s not, there are other routes we would ask you to use.

“If you’re reporting an incident which isn’t an emergency and has/or has already happened, then using our online route or calling 101 instead of 999 would be a preferred option.

“And if you want to report information about an incident which has already happened or about an ongoing issue within your community – such as drug dealing or anti-social behaviour – going through our Live Chat function or reporting it via our website is the most appropriate thing to do.

“All this will help our call handlers focus on those incidents where someone needs our help immediately and this could help to save lives.”

If you are considering calling 999 today, we would request that you please consider the following before dialling:
• Is this a police issue or is another service better suited?
• Is the information already on our website? Please check online: www.essex.police.uk
• Has a crime already happened and you want to report it or you have information about an incident? Report it online or via Live Chat: www.essex.police.uk
• Do you want to share some information with us or speak to someone specific? Call our non-emergency 101 number
• Is it an emergency? Is a crime happening right now, or is life or property at risk? Call 999

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2 Comments for Essex Police make appeal over 999 calls:

Theman
2022-07-13 11:44:31

Unfortunately if you dial the 101 number there is no answer or a wait of 1 hr plus to get a response. Sometimes you are just redirected to a website. When I eventually got to talk to an officer I was told I should have dialled 999, even though I did not consider my call an emergency. If there is no reasonable support on the 101 number, they cannot blame the public for calling 999 instead.

Anon
2022-07-13 15:15:05

Unfortunately you don’t take half of the complaints seriously what will it take for someone to get hurt before you get the drug dealers out of Harlow

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