GREATER Anglia has been named Operator of the Year at the Spotlight Rail Awards 2025. It is the third national “operator of the year award” GA has received in the last seven months, following on from the Passenger Operator of the Year award at the National Rail Awards and the Train Operator of the Year award at the Rail Business Awards. Judges described GA as the “clear winner”.

Greater Anglia has been the most punctual operator in the UK since April 2023 with annual performance at 94.2% using the long-standing public performance measure (PPM – which measures arrival at destination within 5 minutes) and 94.1% against the more demanding “Time to 3” metric (which measures arrivals of every train at every station it serves). Its best performing routes are even achieving annual performance of between 95.0% and 98.3% on the PPM measure.

The company has transformed travel across its network, replacing its entire fleet, with brand new, state of the art, more comfortable trains, with Wi-Fi, plug points, USB points, air conditioning and improved accessibility. They also offer more seats, provide better reliability and service resilience, and have enabled additional services and quicker journey times to be introduced across its network – plus new, direct services, such as from Norwich to Stansted Airport.