THOUSANDS of Harlow residents were left angry at losing their Sky Broadband connection on Thursday night.

Phone lines, computer access and television use were all affected as their appeared to be a power outage.

Many residents were equally annoyed at a perceived lack of action on behalf of Sky.

On Twitter @StuartBurt3 said: “Can’t believe #sky broadband is still down! What’s that nearly 12 hours now, better be getting a rebate!”

@Damoville: “@skyhd do you think it’s acceptable to have an engineer dispatched to the exchange 5 hours after report of outage sky broadband is a joke.”

By 10am, on Friday morning, many customers were still experiencing problems.

YH will endeavour to get through to Sky and update you.

Update: By 1030am on Friday, Sky announced that normal service had been restored in Essex.