Sumners residents left without water after main damaged

News / Mon 21st May 2018 pm31 06:25pm

2245 hrs

Statement from Affinity Water

We have successfully repaired the burst water main and restored your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

2030 hrs

OUR repair team are on site and the work to fix the damaged water main is now underway. We anticipate the work should take approximately 2-3 hours.

We have isolated the damaged section of water main, due to this some of our customers will find that their water supplies have been restored.

We apologise to customers in the surrounding area that remain without water, we will continue to work to rectify this issue and restore all of our customers water.

We will update this message again after 22:05

Little Cattins 21900 hrs

Statement from Affinity Water

We can confirm after further investigation there is a damaged water main on Little Cattins, our repair team are on site, fittings and fixtures for the repair have been delivered and we shall be commencing the repair shortly.

We apologise for the disruption caused by this incident and aim to get your supply restored as soon as we can.

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