NUFFIELD House Surgery in The Stow has been told by health inspectors that it must improve.

Nuffield House Doctors surgery was placed into special measures on 21 November 2017 following a comprehensive inspection. A warning notice was issued in respect of the governance at the practice. At a focused inspection on 20th March 2018, inspectors found that the practice had met the requirements of the warning notice.

The key questions are rated as:
Are services safe? – Good
Are services effective? – Requires improvement
Are services caring? – Requires improvement
Are services responsive? – Requires improvement
Are services well-led? Requires improvement

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• Continue to take steps to review antibiotic prescribing with a view to making improvements.
• Identify more patients who are carers.
• Improve the documenting of complaints received and action taken, to ensure there is a clear audit trail including replies to complainants and the action taken.

The lead inspector Professor Steve Field said: “I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service”

The full report can be read below.
Nuffield