TENANCY fraud is a serious issue affecting housing associations, which prevents people in genuine need from accessing safe and secure housing.

Essex-based housing association, CHP, recently uncovered a case of tenancy fraud, reclaimed the home, and gave it to someone in need.

The investigation began with a routine check, during which a CHP Neighbourhood Advisor contacted a customer to confirm residency. Although the tenant claimed to be living at the property, the team made regular visits to the home and left calling cards for the customer to get in touch each time, but he never responded.

The team began to investigate further, and visits to the property revealed signs of abandonment. Through the window, a completely unfurnished living room was visible, as was a build-up of unopened mail behind the front door.

Further questions were raised around the gas supply. It had been capped off for safety reasons after the customer repeatedly failed to allow boiler servicing. This meant there was no heating or hot water available. When asked if his heating system was working ok, the tenant falsely claimed it was functioning, despite the known disconnection.

It became clear that the property was not being used as a sole and principal home, constituting tenancy fraud. The individual was also found to be committing benefit fraud. Legal proceedings were initiated, and the court ruled in favour of repossession.

Following the court’s decision, CHP has been able to change the locks, and prepare the house for someone who was in desperate need of a home.

“This case highlights the vital role our Neighbourhood Advisors play in protecting housing resources and supporting our communities,” said Jon Routledge, Neighbourhood Team Leader at CHP. “Through thorough investigation and persistence, we were able to identify and tackle a case of tenancy fraud that was preventing someone from having access to a safe home. By staying vigilant and following up suspicious behaviour, we can ensure that homes are allocated to those who truly need them.”

Those who suspect tenancy fraud in their area are encouraged to contact their housing provider so they can investigate. In the last financial year, CHP started 17 new tenancy fraud investigations and closed 11 cases. CHP also checked for homes that had been purposefully abandoned and investigated 20 cases of this.