Princess Alexandra’s mental health wards criticised by government

Politics / Sat 15th Mar 2014 am31 10:17am

GOVERNMENT watchdog CQC has issued a critical report into standards of care at the Chelmer and Stort mental health wards at the Princess Alexandra Hospital.

The inspectors came to the Harlow hospital in February and published the report this month.

The two areas of criticism are:

1. Standards of treating people with respect, involved in discussions about their care and treatment and able to influence how the service is run.

2. Standards of providing care, treatment and support that meets peoples needs.

The report states:

“People we spoke with told us that they were generally happy with the service. We saw that overall people experienced care, treatment and support that met their needs and protected their rights. Before people received any care or treatment we found that they had not always been asked for their consent.

Where people did not have the capacity to consent, the provider had not in all cases acted in accordance with legal requirements.

We were told that people were actively encouraged to participate in their individual treatment programme and that they accessed specialist therapies and other support from staff. We saw people’s needs were assessed, however care and treatment was not always planned and delivered in line with people’s individual care plans.

None of the people we spoke with expressed any concerns about their safety. We saw staff dealt with challenging situations calmly and effectively. The provider ensured that people who used the service were protected from the risk of abuse.

Staff were trained and supported sufficiently by way of appraisals and supervisions. Staff reported that there were good opportunities for training. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had effective systems in place to monitor the quality and safety of service that people received.

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