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Princess Alexandra hospital delighted with patient feedback

Health / Tue 9th Sep 2014 pm30 12:42pm

PRINCESS Alexandra Hospital has received positive feedback from a recent assessment by patients.

The new Patient-Led Assessments of the Care Environment (PLACE) was introduced last year with the key purpose of ensuring patients are at the centre of all inspections of hospital environments.

PAHT has done even better than last year with patients scoring highly when it comes to being treated in a clean, safe environment; being able to eat tasty nutritious food, and enjoying high standards of privacy and dignity.

Panels of assessors, with at least half the members made up patients, tested the Trust against 150 standards.
PAHT scored nearly 99% for cleanliness of wards, including bathrooms, furniture, fixtures and fittings compared to just under 97% last year. The national average was also 97%.

For patients’ privacy, dignity and wellbeing, including their changing and waiting facilities, appropriate separation of single sex facilities, telephone access and appropriate patient clothing, PAHT scored 87% compared to 79% last year. The national average was 87%.

For the condition, appearance and maintenance of sites, including decoration, signage, linen and car-park access the Trust scored 92.4% compared to 86% in 2013, the same as this year’s national average.
For patients’ food and hydration (including assessment of choice, taste, temperature and availability over 24 hours), PAHT scored 85% compared to 84% the previous year. The national average was 89%. The Trust won high praise from television chef James Martin when he filmed in the canteen last year for a special series on hospital food.

Head of Facilities, Lyn Milbourn, explained: “Food is like a medicine – it helps patients recover and, if we get it right, shortens the length of time they need to spend in hospital and it should be something the patients look forward to.”

The improvements in this year’s scores reflect a range of measures put in place to improve patients’ experience, including the use of toasters on all wards, thanks to a donation by the League of Friends, as well as more sandwich choices and making fresh fruit available 24 hours a day.

Catering folders are also now in use on every ward with special diet menus available to patients with specific needs to ensure they are getting exactly the right nutrition.

The introduction of hydrogen peroxide vapour cleaning machines has meant even higher levels of cleanliness across all departments, including isolation areas.

Lyn added: “I think the scores reflect the hard work of all the staff working within the hospital environment.

The new standards, enforced through legally-binding NHS contracts, will focus on quality, choice and promoting a healthy diet for patients and staff. Princess Place

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