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MP Robert Halfon responds to damning report on Lister House

Health / Sat 25th Jun 2022 am30 09:25am

ROBERT Halfon, MP for Harlow, has today backed a new report published by the Care Quality Commission (CQC), the leading independent regulator of health and adult social care in England, which outlines measures to drastically improve services at the Lister Medical Centre in Harlow. The medical centre was inspected as part of CQC’s ongoing checks on the levels of care and treatment provided to people.

This report recognises that the CQC were dissatisfied with services the medical centre were providing, including patient complaints surrounding “staffing levels” and “waiting times”. Whilst the practice was “rated good for being caring”, the findings of the report concludes that a lot needs to be done to ensure patients at Lister Medical Centre are provided with the best care.  

The Clinical Commissioning Group (CCG) and the CQC are now working closely with Lister Medical Centre to address the recommendations highlighted in the report including:

  • Regular meetings with Lister Medical Practice are required to provide support and design an action plan in direct response to the CQC’s recommendations.
  • Lister Medical Centre should be provided with access to expert and specialist teams for advice and guidance.
  • GP services should be made easier for patients using Lister Medical Practice.
  • Progress should be monitored against the action plan. 

Robert Halfon has said: “I welcome the actions needed highlighted in this report. Following my regular meetings with the CCG, and separately with the Chair of the West Essex group, I am pleased to see that action will be taken. 

“I meet with my constituents regularly through surgeries and via email correspondence and have heard many problems they are facing in accessing the services needed. For example, concerns have been raised about the lack of access to Sydenham House but following my conversations with the CCG, I can confirm this was because of Covid and the surgery will be re-opened. Patients across Harlow, and especially those of Lister House, need to know sooner rather than later what the plan is to turn the surgery around.  

“I want to also thank all of the doctors, nurses and other NHS staff in our surgeries who are doing everything possible to look after their patients in what has been an incredibly tough time during the pandemic.

“The Government has provided £11.5 million for the Princess Alexandra Hospital since 2018 alone but I will continue to battle for more support for our NHS services across Harlow.”

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16 Comments for MP Robert Halfon responds to damning report on Lister House:

James Michael Gamble
2022-06-25 11:54:35

The CQC should investigate PAH and especially A&E where ambulances are queueing outside for up to 2 hours due to lack of staff. Ambulances shouldn't be used as an extension to A&E they should be out saving lives.

Nick
2022-06-25 12:42:43

James the main reason A&E is so overcrowded is because the GP surgeries are sending everyone to A&E instead of making face to face appointments, making unqualified staff triage patients on the phone and not answering the phones for upto an hour or longer. The blame for this must be placed firmly at the CCG's door.

Kevin
2022-06-25 13:08:29

I agree with Nick it’s seems that the GP’s don’t want to go back to seeing patients. I’m sure they don’t mind taking the money for all of those that are on the book. I would suggest that the CQC inspect a few other practices in Harlow, I’m sure this is not a single case.

Nicholas Taylor
2022-06-25 13:22:18

I think it is significant that none of the surgeries has responded to the article I posted earlier this week about the percentage of patients being seen face to face, or about the plan they have had to put in place to make improvements.

Nick
2022-06-25 14:57:23

Nicholas, as you know I have been writing letters and working with Robert Halfon trying to resolve these issues since late last year, no responses at all so just being ignored on one letter is par for the course i'm afraid

r h mays
2022-06-25 15:00:10

i have been treated very well by the staff at lister house when I came out of hospital,on Wednesday I had a call from my doctor to go in and see him which did and was in and out within 30 minutes with treatment

Jacqueline Turner
2022-06-25 15:42:02

My husband was not treated properly by lister house care is non existent when I complained I was fobbed off

Alan Leverett
2022-06-25 17:06:44

The Clinical Commissioning Group (CCG) which from 1st July will be West Essex and Hertfordshire combined are responsible for pfunding both PAH and the GP surgery's so perhaps they should be examining how they are performing and setting minimum standards for alternative ways of working adopted in light of the pandemic.

Alan Leverett
2022-06-25 17:08:01

The Clinical Commissioning Group (CCG) which from 1st July will be West Essex and East Hertfordshire and Hertford Valley combined are responsible for funding both PAH and the GP surgery's so perhaps they should be examining how they are performing and setting minimum standards for alternative ways of working adopted in light of the pandemic.

Alan Leverett
2022-06-25 17:12:32

The Clinical Commissioning Group (CCG) which is being combineding the West Essex and East Hertfordshire and Hertford Valley CCG's As they are responsible for funding both PAH and the GP surgery's they should be examining how they are performing and setting standards for alternative ways of working adopted in light of the pandemic.

Michael
2022-06-25 17:32:54

When I asked to speak to manger to complain they reply was they have me arrested?? But l stood my ground until l complained to managerment didn’t make any difference

Jody
2022-06-25 18:17:41

I can't fault Lister House! Never had a problem with them. I think there's a much bigger picture here and it's important to remember that.

Nicholas Taylor
2022-06-25 21:50:06

Nick, (Cllr Churchill?) you may not have realised that the letter in my article earlier this week was a letter sent to Alan Leverett of HAP, in response to one of the questions he had raised at the meeting referred to. The last paragraph was my own question, in response to the information supplied. Bearing in mind that more money has been given to surgeries who are required to have an action plan in place to improve services, I think it is quite right that we as patients are entitled to know details of their plan.

Nick
2022-06-26 09:53:18

Nicholas, couldn't agree more and Jody its not the frontline staff at the health centres its the accountants running the CCG and they arent going to reply because its not in their interest to.

Carol
2022-06-27 09:50:06

Would be a good idea for the CQCs to speak to staff separately, so they dont worry about losing there jobs.

David Forman
2022-06-27 12:09:45

If you have a complaint about Lister House, which is part of Stellar Healthcare Ltd, this is the address to write to: Anna Beeston, Complaints Manager, Stellar Healthcare Ltd, Building 1, Spencer Close, St Margaret's Hospital, The Plain, Epping, CM16 6TN. You can find details of Stellar's complaints procedure at: http://stellarhealthcare.net/images/policies/ComplaintsCommentsProcedure.doc

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