THERE is a sort of iron rule, that when you receive criticism, constructive or otherwise, then you say “Thank you for your feedback” and move on.

Many of us are tempted to respond but then just move on.

However, The Garden of India restaurant in Bush Fair recently responded to a review on Trip advisor and decided to respond.

The résponse was very much in the spirit of: a customer certainly has the right (via TripAdvisor) to tell a restaurant about their experience and in turn a restaurant that has spent decades building up their reputation and brand has every right to reply.

If you know Mo and the team, the key phrase is the quotation from Whitney Houston “I will aways love you!”.

And this may be an example of that well worn phrase that there is so such thing as bad publicity as we understand that this exchange has gone viral with hundreds of thousands of views and the media on the phone!

For more information about the Garden of India, go to:

https://www.facebook.com/thegardenofindia